Pretranslate with OpenAI is not operational

Incident Report for Lilt

Resolved

This incident has been resolved.

Posted Dec 02, 2024 - 15:46 CET

Update

Instant translation using LILT or any 3rd-party MT provider (OpenAI, DeepL) is operational again.

LILT Pretranslate with OpenAI is non-functional and under investigation by our engineering team.

Posted Dec 02, 2024 - 14:20 CET

Update

We are continuing to work on a fix for this issue.

Posted Dec 02, 2024 - 13:35 CET

Update

We are continuing to work on a fix for this issue.

Posted Dec 02, 2024 - 12:46 CET

Identified

The use of OpenAI LLMs on LILT is currently not operational. The LILT team has identified the root cause and deploying a resolution.

Posted Dec 02, 2024 - 11:42 CET

This incident affected: Connect (API), Translate, and Linguist Experience (CAT Editor).